Contact information

We’re here to help! At URBANKART, customer satisfaction is our top priority. If you have any questions about your order, shipping, returns, refunds, or need general assistance, please feel free to contact us using the details below.

📞 Customer Support

Our support team is available to assist you with:

  • Order status & tracking

  • Returns, refunds, and replacements

  • Product-related queries

  • Payment or checkout issues

  • General inquiries

📧 Email Support:
support@urbankart.com

We aim to respond to all emails within 24–48 working hours.

🏢 Business Address

URBANKART
234 Prashant Vihar Road,
Sector 14, Rohini,
Prashant Vihar, Delhi, DL – 110085
India

🕒 Business Hours

🗓️ Monday to Saturday
⏰ 10:00 AM – 6:00 PM (IST)

❌ Closed on Sundays and public holidays

📦 Order & Refund Assistance

For returns, refunds, or replacements, please email us with the following details:

  • Full Name

  • Order ID

  • Product Name

  • Reason for request

  • Bank details (for refund processing, if applicable)

This helps us process your request quickly and efficiently.

🔒 Customer Assurance

Your privacy and security are important to us. Any information shared with our support team is handled securely and in accordance with our Privacy Policy.

Thank you for choosing URBANKART. We appreciate your trust and look forward to serving you!

If you need immediate assistance, please reach out via email and our team will get back to you as soon as possible.