Privacy Policy

Last updated: January 2026

At URBANKART, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information

When you place an order, contact us, or create an account, we may collect the following information:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Order details and purchase history

• Bank or payment-related details (only as required for refunds; we do not store card details)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed, time spent, and referring URLs

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Communicate with you regarding orders, shipping, returns, or support requests

• Process refunds and replacements

• Improve our website, products, and customer experience

• Send important service-related updates

• Prevent fraud and unauthorized transactions

• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Shipping and logistics partners for order delivery

• Payment gateways and banks for secure transaction processing

• Government or legal authorities when required by law

• Service providers who assist us in operating our website (under strict confidentiality agreements)

4. Payment Security

All online payments are processed through secure and encrypted payment gateways. URBANKART does not store your debit/credit card details or CVV information. Refund-related bank details shared by customers are used only for processing refunds and are not retained longer than necessary.

5. Cookies Policy

We use cookies and similar technologies to:

• Enhance website functionality

• Remember user preferences

• Analyze website traffic and performance

• Improve marketing and advertising effectiveness

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, and accounting obligations

• Resolve disputes and enforce our agreements

7. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data (subject to legal obligations)

• Withdraw consent for marketing communications

To exercise these rights, please contact us at support@urbankart.com.

8. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

URBANKART does not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal data, please contact us immediately so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

URBANKART

📍 Address: 234 Prashant Vihar Road, Sector 14, Rohini, Prashant Vihar, Delhi, DL, 110085, India
📧 Email: support@urbankart.com