Shipping policy

Last Updated: January 2026

Welcome to URBANKART. This Shipping Policy explains how orders are processed, shipped, and delivered across India. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

  • URBANKART delivers to all serviceable locations across India.

  • We currently ship within India only.

  • Free Shipping is available on all orders, with no minimum purchase requirement.

2. Order Confirmation

  • Once you place an order, you will receive an order confirmation via email or SMS.

  • Please review your order details carefully. If you notice any errors, contact us immediately at support@urbankart.com.

3. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed before 11:00 AM (IST) are dispatched on the same day.

  • Orders placed after 11:00 AM (IST) are dispatched on the next business day.

  • Business days exclude Sundays and public/national holidays.

URBANKART reserves the right to delay processing during high-volume periods, sales events, or unforeseen circumstances.

4. Shipping & Dispatch

  • Once your order is dispatched, it is handed over to our trusted courier partners.

  • Dispatch confirmation and tracking details will be shared via email or SMS, wherever applicable.

5. Estimated Delivery Time

  • Standard delivery time is 5–7 working days from the date of dispatch.

  • Delivery timelines may vary based on:

    • Customer location

    • Courier partner operations

    • Weather conditions

    • Remote or non-metro service areas

While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control.

6. Free Shipping Policy

  • URBANKART offers free shipping on all orders across India.

  • There are no additional shipping or handling charges at checkout.

7. Address Accuracy

  • Customers are responsible for providing a complete and accurate delivery address, including landmark and PIN code.

  • URBANKART is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details.

8. Failed or Delayed Deliveries

A delivery may be delayed or unsuccessful due to:

  • Incorrect address or contact details

  • Customer unavailable at the delivery location

  • Courier service limitations in certain areas

  • Natural calamities, strikes, or force majeure events

In such cases, our support team may contact you to assist with re-delivery.

9. Order Tracking

  • Tracking information will be provided once the order is shipped.

  • Customers can use the tracking link to monitor delivery status.

For tracking-related assistance, please contact support@urbankart.com.

10. Partial Shipments

  • In rare cases, orders containing multiple items may be shipped separately.

  • Customers will be notified if an order is dispatched in multiple shipments.

11. Damaged or Missing Packages

  • If your order arrives damaged or appears tampered with, please contact us within 48 hours of delivery.

  • Provide order details and clear photos of the package and product to help us investigate promptly.

12. Changes to Shipping Policy

URBANKART reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

13. Contact Us

For any shipping-related queries or support, please contact:

URBANKART
234 Prashant Vihar Road, Sector 14, Rohini,
Prashant Vihar, Delhi, DL – 110085, India
📧 Email: support@urbankart.com