Refund policy

Last updated: January 2026

At URBANKART, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a simple, transparent, and no-questions-asked return and refund policy, subject to the terms below.

1. Eligibility for Returns & Refunds

  • Customers can request a return or refund within 30 days from the date of delivery.

  • Returns and refunds are accepted without any questions asked, provided the product meets the conditions mentioned in this policy.

  • The policy applies to all eligible products purchased from urbankart.com and delivered within India.

2. Conditions for Return

To be eligible for a return or refund:

  • The product must be unused, unworn, unwashed, and in original condition.

  • Original tags, labels, seals, and packaging must be intact and not removed.

  • The product should not show signs of damage, misuse, or alteration.

  • The return request must be initiated within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Products damaged due to misuse, negligence, or improper handling

  • Products with removed or tampered tags/labels

3. How to Request a Return or Refund

To initiate a return or refund, please email us at:

📧 support@urbankart.com

Include the following details in your email:

  • Full Name

  • Product Name

  • Order ID

  • Reason for return (optional)

  • Bank account details for refund (Account Holder Name, Bank Name, Account Number, IFSC Code)

Our support team will review your request and guide you through the next steps.

4. Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be credited directly to your bank account provided by you.

  • Refunds are typically processed within 5–10 business days after the product passes quality inspection.

  • Processing time may vary depending on your bank.

5. Replacement Policy

  • If you wish to receive a replacement, you are required to place a new order separately.

  • After you receive the replacement product, the refund for the old order will be processed and credited to your bank account.

  • Replacement requests are subject to product availability.

6. Return Shipping

  • Return shipping instructions will be shared by our support team after approval of the return request.

  • Customers are advised to pack the product securely to avoid damage during transit.

  • URBANKART reserves the right to reject returns that do not meet policy conditions.

7. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once an order is dispatched, cancellation requests will not be accepted, and the order will fall under the return policy.

8. Contact Information

For any questions regarding returns or refunds, please contact us:

URBANKART

📍 Address: 234 Prashant Vihar Road, Sector 14, Rohini, Prashant Vihar, Delhi – 110085, India

📧 Email: support@urbankart.com